Shipping policy

Last updated: October 25, 2026

Where we deliver
We currently ship to addresses within Australia only.

Processing time
Orders are usually processed and dispatched within 1–3 business days.

Delivery timeframes
Delivery times are estimates in working days, excluding weekends and public holidays:

Remote and rural areas may take longer. We cannot guarantee an exact delivery date.

Shipping costs
Shipping costs are calculated at checkout. Some products include free shipping, and this is shown on the product page.

Tracking
Once your order has shipped, you will receive an email with tracking details.

Lost or damaged parcels
If your parcel has not arrived within the expected timeframe, or arrives damaged, please contact us at support@ottilie.shop with your order number and we will resolve it.

Incorrect address
Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect address entered by the customer. Contact us quickly if you notice a mistake and we will try to update it before dispatch.